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Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition as it was received, including its original packaging. 

To start a return, contact us at rootsandpotsceramic@gmail.com.

 

If your return is accepted, we will provide you with a return shipping label as well as instructions on how and where to send your package.

 

The cost of the shipping label will be deducted from you refund.

 

Items sent back to us without first requesting a return will not be accepted. 

Refunds

Once your item has been approved for a return, you will automatically be refunded to your original form of payment.

The total amount will be returned minus the cost of the return shipping label.

Please keep in mind it can take some time for your bank or credit card company to process and post the refund. 

Exchanges

At this time we do not offer exchanges.

If you would like something else we ask that you submit a return request and once the item has been accepted and refunded you may make a separate purchase for another item. 

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